A questionnaire was developed to aid the
nurses in directing the conversation with patients when phone calls were
placed. The questionnaire included five questions aimed at gauging:
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how well the patient understood their medications;
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how the catheterization site looked;
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if the patient understood the signs and symptoms of a heart attack;
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if the patient knew when to call 911: and
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if the patient had scheduled their follow-up appointment with their healthcare provider.