Questionnaire helps nurses direct phone conversations with patients

A questionnaire was developed to aid the nurses in directing the conversation with patients when phone calls were placed. The questionnaire included five questions aimed at gauging:
  • how well the patient understood their medications;
  • how the catheterization site looked;
  • if the patient understood the signs and symptoms of a heart attack;
  • if the patient knew when to call 911: and
  • if the patient had scheduled their follow-up appointment with their healthcare provider.
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