A new Health Policy Brief from Health Affairs and the Robert Wood
Johnson Foundation discusses the challenges facing so-called navigators
and assisters as they help consumers understand and select health
insurance policies from the Affordable Care Act's new exchanges, or
Marketplaces. The enrollment process is complex, and navigators and
assisters have been trained to both enroll people and assist consumers
with subsidy applications. However, some critics of the Affordable Care
Act (ACA) have raised concerns about insufficient training and privacy
safeguards.
Some of the topics covered in this brief include:
- What's the background? The brief outlines the functions of
navigators and assisters, who provide one-on-one help by explaining how
the Marketplace and its federal premium subsidies work.
- What's the debate?
- What's next?
