While digital tools enhancing communication between physicians and patients has been proven an effective method for boosting medication adherence for some patients, their use should be approached with caution, according to Esther Choo, an assistant professor at Warren Alpert Medical School in Providence, Rhode Island.
3 reasons for provider moderation in health IT use | The ehealth PULSE project | Scoop.itChoo, in a commentary for Quartz, warns that while email and text messaging can be helpful for engaging patients, there are a number of challenges associated with using such tools.

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http://www.fiercehealthit.com/story/3-reasons-provider-moderation-health-it-use/2014-11-21
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