6 ways to improve hospitalist-patient communication

Frustrated by its low communications scores for its hospitalists in the Hospital Consumer Assessment of Health­care Providers and Systems (HCAHPS) survey, eight years ago Chicago's Rush University Medical Center set out to improve hospitalist-patient communication as part of a patient-centered care initiative. Its efforts have paid off, according to a NEJM Catalyst blog post... Read More

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Challenges...
http://jamia.bmj.com/site/icons/amiajnl8946.pdf
  • patient safety should trump all other values; corporate concerns about liability and intellectual property ownership may be valid but should not over-ride all other considerations;
  • transparency and a commitment to patient safety should govern vendor contracts;
  • institutions are duty-bound to provide ethics education to purchasers and users, and should commit publicly to standards of corporate conduct; and
  • vendors, system purchasers, and users should encourage and assist in each others’ efforts to adopt best practices.

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