Tools to Improve Safety for Patients with Limited English Proficiency

Research shows that safety events that affect patients with limited English proficiency tend to be more severe and occur more frequently due to communication errors.  Two new tools are now available to help improve patient safety in those with limited English proficiency. The TeamSTEPPS® Limited English Proficiency module developed by AHRQ and the Department of Defense can help staff reduce medical errors for patients with limited English skills.  Approximately 57 million people – 20 percent of the U.S. population – speak a language other than English at home, and approximately 25 million – nearly 9 percent of the U.S. population – are defined as limited English proficient, meaning that they speak English less than “very well.” The module is available in CD format and includes PowerPoint presentations, teaching modules, and video vignettes that can be used to train staff.  As a companion to the TeamSTEPPS module, “Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals” helps hospital leaders learn how to identify, report, monitor, and prevent medical errors among patients with limited English Proficiency.  Select to access the TeamSTEPPS Limited English Proficiency module and Hospital Guide.  Copies of the module CD are available by sending an e-mail to AHRQPubs@ahrq.hhs.gov.