EMRs and Interactive Patient Engagement Systems: A Valuable Partnership

Integrating a hospital's EHR system with their interactive patient engagement system may aid in setting patient expectations and fostering higher levels of satisfaction. Many hospitals are using their interactive systems to deliver welcome and orientation videos, patient scheduling and care plan information as well as visitor friendly hospital information like cafeteria or gift shop hours. With a partnership between a hospital's interactive patient engagement system and their EHR, hospitals can make meaningful progress towards experiencing greater efficiencies and increased value from both their EMR and interactive systems.More

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Challenges...
http://jamia.bmj.com/site/icons/amiajnl8946.pdf
  • patient safety should trump all other values; corporate concerns about liability and intellectual property ownership may be valid but should not over-ride all other considerations;
  • transparency and a commitment to patient safety should govern vendor contracts;
  • institutions are duty-bound to provide ethics education to purchasers and users, and should commit publicly to standards of corporate conduct; and
  • vendors, system purchasers, and users should encourage and assist in each others’ efforts to adopt best practices.

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