Information Age Health Care: Health plan members who use apps are happier with their plan

A J.D. Power survey on health plan satisfaction finds that mobile apps are a significant role player in helping health plans increase their member satisfaction, which overall has gone up since last year.

The survey was given to more than 30,000 people spread out across 134 health plans across the United States. They calculated satisfaction on a 1,000 point scale, taking into account coverage and benefits, provider choice, information and communication, claims processing, cost, and customer service.
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Ethics and HIT

Challenges...
http://jamia.bmj.com/site/icons/amiajnl8946.pdf

patient safety should trump all other values; corporate concerns about liability and intellectual property ownership may be valid but should not over-ride all other considerations;
transparency and a commitment to patient safety should govern vendor contracts;
institutions are duty-bound to provide ethics education to purchasers and users, and should commit publicly to standards of corporate conduct; and
vendors, system purchasers, and users should encourage and assist in each others’ efforts to adopt best practices.

Meaningful Use (MU) & Nursing

Nurses are central to ensuring Meaningful Use ...

http://www.himss.org/ASP/topics_FocusDynamic.asp?faid=395

Bowles, K. (October, 2010). Achieving Meaningful Use with Information Technology: Telehealth Research. Online Journal of Nursing Informatics (OJNI),14 (3). Available at http://ojni.org/14_3/Bowles.pdf

Bowles, K.,(February, 2011) ONJNI....Achieving Meaningful Use With Decision Support Research http://tinyurl.com/4ol9r6p

CMS & MU:

Meeting the Requirements for Meaningful Use: Attestation Calculator

HIMMS:

Meaningful Use OneSource assists eligible healthcare providers and professionals in understanding Meaningful Use Stage 1 and Stage 2 requirements, timelines, and the proposed rule. Our dynamic and living body of documents and tools fully prepares you to:

Meet Meaningful Use proposed Stage 2 certification criteria and standards
Receive Medicare and Medicaid incentive funding and avoid penalties
Implement Meaningful Use specifications practically and successfully
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Information Age Health Care

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Health plan members who use apps are happier with their plan

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